Notice of Data Security Incident

On November 21, 2025, NS Support notified certain current and former patients that their personal information may have been compromised as part of a security incident. We take the privacy and security of information in its possession very seriously and sincerely apologizes for any inconvenience this incident may cause. This notice is intended to alert potentially impacted individuals of the incident, steps we are taking in response, and resources available to assist and protect individuals.

What Happened On or about May 29, 2025, we detected a network security incident that involved an unauthorized party gaining access to our network environment. Upon detecting the incident, we immediately took steps to secure the network environment and engaged a specialized third-party forensic incident response firm to assist with securing the network environment and investigating the extent of unauthorized activity. The forensic investigation determined that the unauthorized third party acquired certain data as a result of this incident. We then undertook a comprehensive review of the data potentially impacted in this incident to determine whether personal information may have been involved. This process was completed on November 7, 2025. We have provided written notice to all impacted individuals. We have no reason to believe that any individual’s information has been misused as a result of this event.  As of this writing, we have not received any reports of misuse of information and/or related identity theft since the date the incident was discovered.

What Information Was Involved Again, we found no evidence that patient information has been specifically misused. However, the following information was potentially exposed to an unauthorized third party: first name, last name and medical information in the form of notes transcribed by a physician during patient appointments. Notably no Social Security numbers or financial account information were exposed for these patients.

What We Are Doing Data security is one of our highest priorities. Upon detecting this incident, we moved quickly to initiate a response, which included conducting an investigation with the assistance of IT specialists and confirming the security of our network environment. We have also reviewed and enhanced our technical safeguards to prevent a similar incident.

For More Information For individuals seeking more information or questions about this incident, please call 1-833-734-9227, Monday through Friday, 8:00 a.m. and 8:00 p.m. ET, excluding holidays.

Thank you for entrusting us with your treatment needs. We value the security of the personal data that we maintain, and understand the frustration, concern, and inconvenience that this incident may have caused. We look forward to continuing to provide high quality care to you, your family, and our community.